We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from wanderbirdsnest.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items may be exempt from being returned, including personalized items or items marked as final sale. If you are unsure whether your item is eligible for return, please contact us for clarification.

Return Request Process

To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item to assess the issue. Depending on the situation, we will either provide a replacement or issue a full refund for the damaged item.

Contact Information

If you have any questions about our Return and Refund Policy or need assistance with your return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible.